Privacy Policy | NHR Soft

Who We Are

NHR Soft is a software development studio. We build and sell precision-engineered software tools. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website, products, and services.

For privacy enquiries, contact us at: info@nhrsoft.com.

Data We Collect

We collect only the data needed to operate our service and deliver your products:

Account & Identity Data

Name, email address, and other details you provide when creating an account or purchasing a product.

Transaction Data

Purchase history, product licences, and order references. Payment card details are not stored by us — they are handled exclusively by Paddle, our payment processor.

Usage & Technical Data

IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. Used for security, performance, and site improvement.

Communications Data

Support messages, contact form submissions, and email correspondence. Retained to resolve your enquiries and improve support quality.

Cookies

We use essential cookies for site operation and optional analytics cookies. See our Cookie Policy for full details.

How We Use Your Data

check_circleTo process and fulfil your orders and grant product access.
check_circleTo send order confirmations, receipts, and access instructions.
check_circleTo provide customer support and respond to enquiries.
check_circleTo improve the security, performance, and usability of our website and products.
check_circleTo comply with legal and regulatory obligations.
check_circleTo notify you of important product updates or security advisories.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

Payment Data & Paddle

All payment transactions are processed by Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for NHR Soft products. Paddle processes and stores your payment details in accordance with PCI DSS standards. Your card information is never stored on NHR Soft servers.

For details on how Paddle handles your data, please refer to Paddle's Privacy Policy.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements:

scheduleAccount data — retained for the duration of your account and up to 2 years after deletion.
scheduleTransaction records — retained for up to 7 years for tax and legal compliance.
scheduleSupport correspondence — retained for up to 3 years after resolution.
scheduleAnalytics data — aggregated and anonymised after 12 months.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

check_circleAccess — request a copy of personal data we hold about you.
check_circleCorrection — request correction of inaccurate or incomplete data.
check_circleErasure — request deletion of your personal data (see our Data Deletion page).
check_circlePortability — request your data in a machine-readable format.
check_circleObjection — object to processing of your data for certain purposes.

To exercise any of these rights, email info@nhrsoft.com. We will respond within 30 days.

Security

We use industry-standard security practices to protect your data, including encrypted connections (TLS/HTTPS), access controls, and regular security reviews. While we take all reasonable precautions, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or by a prominent notice on this page. Continued use of our services after any updates constitutes your acceptance of the revised policy.

Contact

For privacy-related enquiries or to exercise your rights:

Email: info@nhrsoft.com